For the UF Scripps Community
How to Contact the Help Desk
Scientists, staff and students should address IT concerns by contacting our local Help Desk. The Wertheim UF Scripps Institute Help Desk serves faculty, staff and students working and studying on the institute campus in Jupiter, FL.
Submit a Ticket
Sumit a help ticket, order AV services or ask for help accessing your account.
Access Software
Search the UF IT Software Licensing Service to gain access to your favorites, including GraphPad and EndNote.
Go to UFIT
Looking for help outside of the UF Scripps Help Desk?
Using AI at the University of Florida
Log in to NaviGator AI
This portal allows you to engage with a wide variety of AI large language models, using your own datasets, without training the model with the data you submit. Sensitive data should not be used with this AI service. Available to UF faculty, staff and students.
How to Connect With Us
Jupiter Information Systems Help Desk
Phone on campus: x 1-2850
External phone: (561) 228-2850
Email: fltech@scripps.edu
Hours: 8 a.m. to 5 p.m. EST
Location: Building B, B223
Mail drop: 2B2
Fax: (561) 228-3093
How we can help you
Services We Provide
Information Systems provides a wide range of services to support research, education, office productivity and administrative functions to every employee and student based at The Wertheim UF Scripps Institute. These services include:
– Network access and administration
– Microsoft Office 365 for e-mail and productivity
– Desktop support for UF Scripps-owned computers
– High-performance computing (HPC)
– Data backup and archiving
– Video conferencing
Telecommunications Tips
Dial 9 or not? Tips for Making Calls from your Desk Phone
We dial 911 in case of emergencies, but we also dial 9 for an outside line. To avoid inadvertently bringing emergency responders to our doorstep, please take care to understand how to correctly make calls from your desk phone.
Calling Within the Institute
If you’re calling someone here on our campus, you do NOT dial 9. Simply dial 1 plus the four-digit extension.
To call the front security desk, for example, you pick up the phone then press 1-2757. To call the Office of Communications, dial 1-2551. Use the UF Health Directory to quickly find phone numbers.
Calling Within the University of Florida System
To reach our colleagues on the University of Florida’s Gainesville campus, you do NOT dial 9 or 1. Simply dial the last five digits of their phone number. So to call the UF Library West, for example, you dial 3-2525.
UF Health uses a different system than the campus. To call UF Health numbers, dial 5, then the last five digits of the phone number. You’ll hear a tone as you enter the digit after 5.
Calling Outside Numbers
To reach parties outside of our campus or UF, you DO dial 9 and then—this is important—wait for a second dial tone.
After hearing that second dial tone, you must then dial 1 plus the area code, even to call numbers within our local community.
(Note, if you only dial the last seven digits of the local phone number after dialing 9 for an outside line, the system inserts Gainesville’s 352 area code, so you will get a wrong number.)
Press the Messages key, which looks like an old cassette tape. Enter your password. Listen for the prompt.
Press the Messages key. Enter your password. Listen, and press 4 for “Setup Options,” then 1 for “Greetings.” Press 1 to change your greeting. Follow the prompts.